Privacy Policy

Our contact details.

E-mail: gdpr@farcycles.org.uk

Who are Farcycles?

Farcycles Ltd (hereinafter referred to as ‘Farcycles’,) is an Oxfordshire-based Limited Company and charity that encourages community participation in recreational and lifestyle cycling, through training activities, organised rides and events, and promotion of the benefits of cycling, for people and the planet.

What information do we collect?

We currently collect and process the following information:

To work with cyclists joining our organised Group Rides effectively, we will keep your email address, your name, and possibly your mobile number for emergencies.

For use by the Farcycles Bike Shop we will collect:

  • Contact Information: Including your name, address, email address, and telephone number.

  • Purchase Information: Details about the products or services you purchase from us.

  • Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.

  • Communications: Any communications and correspondence between us, including emails, live chats, and phone calls.

For use by the Farcycles Grant Fund and Referrals team, we will collect:

  • Contact Information: Including your name, address, email address, and telephone number.

  • Transaction Information: Details about transactions to and from you and other details of products and services you have purchased from us.

  • Communications: Any communications and correspondence between us, including emails, live chats, and phone calls.

When visiting our website:

  • Technical Information: Including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Information: Information about how you use our website and services.

We record CCTV footage at our Cycle Park including video, stills and audio.

How do we collect your personal information and what do we use it for?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you about a bike service, repair or donation at the Farycles Bike Shop

  • To provide and improve our services, including fulfilling orders and processing payments.

  • To communicate with you, including responding to your inquiries, orders and providing customer support.

  • To personalize your experience and tailor our offerings to your preferences.

  • To comply with legal obligations and regulations.

  • To prevent fraud and enhance the security of our website and services.

  • For marketing purposes, where you have provided your consent or where we have a legitimate interest.

  • To communicate with you about events coming up - or possibly other cycling-related topics that we think may be of interest to you.

  • In the event of an emergency on an organised Farcycles group ride

We capture video, stills and audio via CCTV which is sited to cover the Faringdon Cycle Park. This data is triggered by movement and is used to reduce and deter crime. We may share this CCTV information with the Police in the event of a criminal investigation. No data is shared with 3rd parties or processors.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can remove your consent at any time. You can do this by contacting our Data Controller at gdpr@farcycles.org.uk

  • We have a legitimate interest.

How we store your personal information.

Your information is securely stored. We take online privacy and security extremely seriously. No one apart from assigned administrators can export or modify your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

We’ll keep your personal information only for as long as you want us to keep it. In all cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of. The information we record about you will be accessible to a small number of Farcycles volunteers who help with running the Farcycles Bike Shop, maintaining the Cycle Park, planning, teaching, campaigning, and communicating.

We keep Cycle Park CCTV video, stills and audio for 30 days and then it is securely overwritten.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If at any stage you need to ask us any question about the data we hold about you, please put your query in writing by email to gdpr@farcycles.org.uk

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse usage patterns. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at gdpr@farcycles.org.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk